Frequently Asked Questions

General

1. What are Makro's opening and closing times
   Makro is open 24/7 online. You can check the trading hours of your nearest store here: makro.co.za/pages/store-finder.
2. Is Makro open on Public Holidays?
   Yes, our stores are open on public holidays and 24/7 online.

Makro is closed on Good Friday, Christmas Day, and New Year's Day

Online Shopping

1. Do I need my Makro card to shop online
   No, once you have created an online profile, a Makro card is automatically assigned to you. Your Makro card number can be viewed in your profile.
2. I already have a Makro card, can I add it to my online profile when signing up?
   When registering, use the same email address and we’ll link your existing Makro card to your online profile.
3. How do I get a Makro card
   To get a Makro card, simply create an online profile. A card number will be allocated to you and can be found under "Profile." Alternatively, visit us in-store to get a physical card.
4. I have lost my Makro Card. How do I look up my Makro card number?
   Log into your online profile and navigate to "Profile." Your Makro card number will be shown at the top of your profile details.
5. How can I see how much stock is available on the website?
   You're unable to see how much stock is available; however, if we're low on stock, it will be visible on the website.
6. Can you guarantee stock?
   No, stock cannot be guaranteed.
7. Can I purchase Makro Gift Cards online?
   For now, you can’t purchase Makro Gift Cards online. It’s something we’re working on. Gift Cards are available in-store.

Orders

1. Where do I find my previous orders?
   Recent orders will be visible under the Orders tab on your profile. Older orders can be found under archives in your order history.
2. Why has my order been split?
   Your order was split because it included items from different sellers. Each seller ships their items separately. Some items can also be sourced from different stores to ensure you receive your entire order.
3. Why are items from my order missing?
   Double-check your order details—your order might have been split. Alternatively, items may have been cancelled due to stock issues. If this is not the case, please WhatsApp us on +27 60 019 7747.
4. Why has Makro cancelled my order?
   Your order might have been cancelled because we ran out of stock or due to multiple failed delivery attempts.
5. Can I order from another country?
   Yes, but we can only deliver to addresses within the borders of South Africa, provided that the contact number used when placing the order is a South African mobile number.
6. How do I change my delivery address?
   You can either change your delivery address under your profile information or send us a WhatsApp on +27 60 019 7747. if you've already placed an order and need to change the delivery details.

Payments

1. Does Makro support loyalty programmes?
   You can spend your Standard Bank Ucount rewards and Discovery Miles at Makro.

2. What payment types does Makro accept?
   Accepted payment methods for online purchases include:

   • Card Associations: Visa, Mastercard, AMEX, Diners (Debit and Credit Cards)
   • Instant EFT
   • Instant EFT – Capitec Pay
   • UCount Rewards
   • Discovery Miles
   • Makro Credit Card
   • Payflex
   • Mobicred
   • RCS
3. Does Makro offer pensioners discounts?
   Yes, every day is pensioners’ day at Makro. Customers who are 60 years and older get exclusive discounts of 10% on general merchandise and up to 5% on food. Shop online and have your discount applied automatically or alternatively present your mPensioners card in-store to qualify for the discount.

Delivery & Pickup

1. Does Makro deliver?
   Yes, Makro offers delivery. Orders over R500 qualify for free delivery, while a R50 delivery fee applies to orders under R500.
2. How long will it take before I receive my delivery?
   Delivery timelines will be visible on our product pages. Delivery normally takes between 2-7 days, depending on the type of product.
3. What if my purchase is too big and cannot fit through the door or entrance?
   Our delivery service is not authorised to modify or tamper with your purchase or residence. They are instructed to leave the unit in a safe area on your property or it will be returned to Makro. Makro will not be liable for any damages if you have instructed the delivery company to modify, tamper, or force your purchase through your entrance.
4. My order has not arrived, what do I do?
   WhatsApp us on +27 60 019 7747 or call us on 0860 600 999, and we'll be happy to assist you.

Returns

1. How will you sort out repairs under warranty?
   Request a return online. This can be done in the My Orders section on your profile. We'll arrange free collection and either assess the item and repair, replace, or process a refund based on the issue. Items sold by third parties will be refunded. Replacements or repairs are currently not available. If purchased in-store, return the item to any Makro store for assessment. We'll repair, replace, or refund according to the warranty.
2. Can I return online purchases?
   Yes, simply log your return, and we will arrange for collection.
3. My items were delivered broken. What should I do?
   If you purchased an item, you have 14 days to return it in an unused condition and in its original packaging, and we will happily refund you. Refunds could take up to 14 days to reflect in your account.
4. The item I purchased is not suitable or it's the incorrect item. What should I do?
   If you purchased an item, you have 14 days to return it in an unused condition and in its original packaging, and we will happily refund you. Refunds could take up to 14 days to reflect in your account.
5. How can I get an appliance repaired that is out of warranty?
   If your product is no longer under warranty and an extended warranty was not purchased, you will be liable for the cost of repairs should you wish to repair your product through Makro.

TV License

1. Do I need a television license to purchase a TV?
   To purchase a TV, by law you or someone in your household should have a TV license.
2. I do not have my television license on hand. Can I still buy online?
   Yes, all we require is the TV license holder's ID number.
3. What is an EasyPay number?
   EasyPay is a free, independent service that facilitates the payment of accounts such as television licenses. To make use of this service, you need to register an account with easypay.co.za and link your SABC license to this service. Subsequently, a number starting with '92' will be allocated to you.
4. Can I renew my TV license at Makro?
   If you're purchasing a TV online, you're able to renew your TV license online. However, you can renew or pay your TV license without purchasing a TV at our Money Centre in-store.
5. Can I purchase or renew my TV license at Makro without buying a television?
   Yes, you can purchase or renew your TV license at any Makro store without purchasing a TV.